AAA National · 2 hours ago
Cruise Line Partnerships Manager (AAA Travel Programs)
Lake Mary, FL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $98K/yr
5+ years expAAA National is seeking a Cruise Line Partnerships Manager to lead national relationships with preferred cruise line partners. This role focuses on managing supplier relationships, contract execution, and enhancing member offers to maximize revenue and maintain AAA's reputation in the travel industry.
Consumer Services
Responsibilities
Negotiate and execute preferred cruise line supplier agreements in collaboration with AAA Legal, from proposal to final contract execution
Serve as the primary liaison between clubs and cruise suppliers to resolve service, compliance, and performance issues
Provide cruise product information and updates to internal teams for Trip Canvas, SEO, online booking platforms, and social media
Partner with the Tour Product Manager and Hotel Supplier Manager to ensure consistent standards and alignment across product categories while maintaining cruise-specific objectives
Monitor industry competition and trends to provide clubs with insights that strengthen AAA’s cruise line sales and marketing strategies
Manage results of bi-annual Club Surveys for cruise line suppliers, share findings, and develop improvement plans for underperforming partners
Oversee the accuracy of all printed and digital materials related to cruise line promotions and preferred supplier content
Serve as the subject matter expert for all cruise-related communications to executive leadership, media, and club travel executives
Maintain cruise content on Atlas and coordinate emergency updates related to cruise travel disruptions
Represent AAA at the annual Travel Conference and cruise industry events, supporting presentations, logistics, and supplier engagement
Manage the cruise supplier budget and provide financial reporting on performance and ROI
Qualification
Required
Deep knowledge of the cruise industry, including supplier distribution models, commission structures, and marketing partnerships
Strong written and oral communication skills, with the ability to represent AAA confidently to supplier executives and media
Effective time management and organizational abilities
Strong analytical skills and Excel proficiency
Excellent interpersonal and negotiation skills; adept at navigating multi-stakeholder environments
Demonstrated ability to manage complex supplier relationships and resolve escalated issues diplomatically
Proven presentation and PowerPoint skills
Commitment to teamwork, collaboration, and inclusion across diverse partners and club markets
Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field
Minimum five (5) years of cruise industry or travel supplier experience, including contract negotiation, account management, and supplier relationship leadership
Preferred
Experience managing partnerships with major cruise brands and familiarity with the North American distribution landscape strongly preferred
Benefits
Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model that allows for three days in the office and two days at home
Company
AAA National
Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marshall Doney
President & CEO
Jason Hosaflook
Vice President & CFO
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