Pivot Parking ยท 2 months ago
ASSISTANT OPERATIONS MANAGER
Charlotte,NC,US
Full-time
Onsite
Entry, Mid LevelPivot Parking is actively seeking an Assistant Operations Manager to join their growing team in Uptown Charlotte. This role involves managing various parking facilities, ensuring high levels of customer service, and assisting with general facility maintenance responsibilities.
ConsultingEventsParking
Responsibilities
Assist in the management of day-to-day activities of the assigned locations including: providing high level of customer service to patrons and coworkers, ensuring all equipment is functioning properly, managing ticket inventory, processing bank deposits, scheduling staff, supervising frontline staff (e.g. ambassadors, maintenance porters, etc.), assist with preparing month-end reports, monitoring and verifying of hourly time cards, hiring and training of frontline staff, reviewing and responding to damage claims
Courteously assist customers by answering any questions or issues they may have whether it be in person, over the phone, or via email
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as required (hands on training provided)
Managing maintenance supply inventory
Report any known accidents, observed or suspected safety hazards throughout the facilities or any unusual occurrence to the Operations Manager
Assist with cleanup of snow/ice, debris, water, oil spills and etc
Monthly parker account administration: Through email, phone, and direct communication; assist with initial account set-up, ongoing data-entry to include account updates and accounts receivables
Prepare daily, weekly, and monthly operating reports as required
Gain a thorough understanding of the operations of all facilities as well as the surrounding area in order to assist customers appropriately
Assist Operations Manager with other duties as needed
Qualification
Required
Microsoft Office Experience: Including Excel
Will require use of personal vehicle
Work shifts may require evenings, weekends, and on-call status
Excellent communication skills
Outstanding organizational skills
Ability to multi-task in high paced environment while using critical thinking and problem-solving skills
Ability to manage and train front-line team members
Able to stand and/or sit for long periods of time
Amenable to working outside in the elements, if needed
Ability to lift up to 25lbs
Driver's License (Required)
Background Test (Required)
Preferred
Experience in parking is preferred but not mandatory
High School Diploma or Equivalent (Preferred)
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account Option
$100,000 Life Insurance paid by employer
Short Term Disability paid by employer
Paid time off
Professional Development Assistance
Company
Pivot Parking
Pivot Parking is a parking management firm that provides consulting services.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
S
Scott Diggs
Chief Executive Officer
Gary Means
Executive Vice President
Recent News
2023-05-23
Company data provided by crunchbase