The Servion Group · 2 months ago
Business Systems Administrator (Encompass, Servicing, and Salesforce)
New Brighton,MN,US
Full-time
Onsite
Mid Level
$28.50/hr - $35.70/hrThe Servion Group is seeking a Business Systems Administrator responsible for administering and maintaining key platforms, including Encompass, servicing platform, and Salesforce. The role involves managing user access, configuring system settings, and ensuring compliance with regulatory requirements within the financial services industry.
AdviceFinanceFinancial Services
Responsibilities
Manage user access and permissions within Encompass, the servicing platform, and Salesforce
Configure and maintain system settings, including workflow templates, business rules, and security profiles
Monitor system performance and troubleshoot issues promptly to ensure smooth operations
Implement system updates, patches, and upgrades in coordination with IT and vendor support
Perform other duties as assigned
Customize platform functionality to align with business requirements and regulatory guidelines
Develop and maintain custom forms, templates, and reports to support various stakeholders' needs
Collaborate with internal teams to analyze business processes and recommend system enhancements
Conduct testing and quality assurance for system changes to ensure accuracy and reliability
Oversee data integrity and security within each platform, including loan accounts, customer records, and transaction data
Manage data imports, exports, and integrations with third-party systems to ensure data consistency
Develop and maintain data migration strategies for system upgrades and transitions
Stay current with regulatory changes impacting mortgage lending, loan servicing, and customer relationship management
Ensure platform configurations and processes adhere to regulatory requirements, including TRID, RESPA, and GDPR
Collaborate with compliance and legal teams to implement necessary changes and updates
Provide training and support to end-users on platform functionality, best practices, and system updates
Serve as the primary point of contact for troubleshooting inquiries and user support tickets
Develop training materials, documentation, and knowledge resources to facilitate user adoption and proficiency
Qualification
Required
Bachelor's degree in information technology, Computer Science, Business Administration, or related field
Proven experience as a platform administrator or similar role within the financial services industry
Knowledge of mortgage lending processes, loan servicing operations, and customer relationship management
Excellent problem-solving skills and attention to detail
Effective communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Encompass Administrator certification(s) such as Encompass Administrator Certified (EAC)
Proficiency in SQL, JavaScript, Apex, C#, VB or other relevant programming languages
Salesforce Administrator certification (ADM 201) or equivalent experience
Prior experience with mortgage banking software and systems
Additional Salesforce certifications such as Advanced Administrator (ADM 211), Sales Cloud Consultant, or Service Cloud Consultant
Benefits
Medical Insurance
Telehealth Services
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability
Long-term Disability
Legal and Identity Theft Protection
Critical Illness Insurance
Hospital Insurance
Accident Insurance
Participation in 401k Plan with up to 5% company match
Variable Bonus Pay
Company
The Servion Group
The Servion Group is a financial services company.
Founded in 1987
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Kook
Director of Human Resources
Company data provided by crunchbase