Black Box · 4 weeks ago
Client Account Supervisor - NEW ORLEANS, LA
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
2+ years expBlack Box is seeking a Client Account Supervisor who will ensure seamless technology service delivery for a major client. In this role, you will manage operations, maintain client relationships, and lead a team to innovate and enhance service experiences.
Information Technology & Services
Responsibilities
Act as the single point of contact for our client on-site, handling escalations and ensuring issues are resolved quickly and effectively
Oversee the installation, delivery, and deployment of technical resources, ensuring services meet or exceed expectations
Maintain a strong, customer-first environment that’s focused on problem prediction, prevention, and resolution
Manage quotes, approvals, scheduling, materials, and closeout for small jobs—ensuring invoices and reports are accurate and on time
Provide weekly, monthly, quarterly, and annual updates that give the client clarity on performance and progress
Support all safety, performance, and quality initiatives, and escalate incidents as needed
Monitor technician activities, remove barriers, and ensure customer expectations are consistently met or exceeded
Partner with internal teams to address chronic issues and create long-term solutions
Keep everyone—from technicians to executives—in the loop with clear, professional, and proactive updates
Qualification
Required
Bachelor's degree in business operations or related field preferred (or equivalent hands-on experience)
2+ years in delivery service or operations, preferably in technology services
Supervisory experience leads teams to strong results
Proficiency in MS Office, Outlook, SharePoint, ERP, workforce management tools, and cloud-based systems
Strong interpersonal and communication abilities to create a collaborative, solution-focused work environment
Proven ability to handle challenges, make sound decisions, and manage employee issues effectively
Preferred
SAP & ServiceNow are a plus
Benefits
Make an Impact: Your work directly shapes how a major client experiences our services.
Lead & Grow: You’ll be trusted to lead daily operations while building leadership and technical skills.
Collaborative Culture: Work with a supportive, high-performing team that values problem-solving and continuous improvement.
Stable Schedule: Enjoy a predictable Monday–Friday, 8–5 workweek.
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
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