United Imaging - North America ยท 2 days ago
Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
Sacramento, CA
Full-time
Onsite
Entry, Mid LevelUnited Imaging is a leading global medical device developer and supplier, passionate about improving patient care worldwide. The Customer Service Engineer will provide top-level on-site service support, collaborate with the Customer Care Center, and play a key role in product launches while ensuring high levels of customer satisfaction.
Medical Device
Responsibilities
Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
Embrace new technology while levering core strengths in customer service and service support
Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Qualification
Required
Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
Embrace new technology while leveraging core strengths in customer service and service support
Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Benefits
Medical
Dental
Vision
Short- & long-term disability insurance
Employee assistance program
Company paid basic life insurance
401(k) with employer match
Paid time off
Sick leave
(12) paid holidays
Company
United Imaging - North America
At United Imaging, we develop and produce advanced medical products and IT solutions that cover the entire process of medical imaging diagnosis and treatment.
Founded in 2011Houston, Texas, US
10001+ employeesFunding
Current Stage
Late StageLeadership Team
Jeffrey Bundy
CEO UIH Solutions
Company data provided by crunchbase