Coforge · 2 months ago
Customer Service Retention Specialist
South Charleston, WV
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expCoforge Technologies is a leading global IT solutions organization that seeks to enhance client value. They are looking for a Customer Service Retention Specialist who will focus on providing excellent customer experiences while promoting and saving products and services.
Artificial Intelligence (AI)Software
Responsibilities
Promoting and/saving products and services
Providing an excellent customer experience via phone
Negotiating and completing save/service order requests from customers
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of various fees and adjustments
Providing options to the customer based on product and service needs
Active listening skills
Ability to follow tactical call flows to optimize the customer experience
Qualification
Required
Outstanding Customer Service skills
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving
Basic math skills, data entry skills, and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills
Ability to multitask in a fast-paced environment
2+ years of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred
High school diploma or the equivalent
Preferred
Previous Customer Service experience in a high volume
Customer retention: 1 year (Preferred)
contact center: 1 year (Preferred)
Benefits
Medical
Vision
Dental
401K
Short term
Long-term disability
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
Business Standard India
2026-01-05
2026-01-05
2026-01-05
Company data provided by crunchbase