PenFed Credit Union · 2 months ago
Collections & Servicing Platform Administrator
San Antonio, Texas
Full-time
Onsite
Mid Level
3+ years expPenFed Credit Union is one of the country’s strongest financial institutions, established in 1935. They are seeking a Collections & Servicing Platform Administrator to oversee and maintain software systems crucial for operations, ensuring stability and efficiency while collaborating with IT and business teams.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Deploy and assist in configuring software applications based on department needs and strategy
Ensure ongoing system availability, performance, and security through proactive monitoring and regular maintenance tasks
Assist in testing and remediation of software releases
Identify and resolve software-related issues promptly to minimize downtime and impact on operations
Assist in maintaining the accuracy and relativeness of dashboards for the department and individual teams
Stay abreast of collections and servicing strategies to ensure that the software compliments the strategy
Communicate concerns regarding software stability, system performance and uptime
Maintain accurate documentation of software configurations, procedures, and incidents
Assist in training leadership and collections trainers on software features and upcoming changes; be a Subject Matter Expert as it relates to our technology
Work with leadership and others in consumer banking to create new reports that are impactful to collections and/or servicing strategy
Analyze data and reports to identify potential issues or concerns with staff performance and how staff are utilizing, or not efficiently utilizing, the software
Collaborate with leadership regarding special needs and enhancements of the software, including architecture of elements contained on windows within the system
Qualification
Required
Equivalent combination of education and experience is considered
Associate's degree in related field
Minimum of three (3) years of call-center collections and/or loan servicing experience required
Minimum of three (3) years' experience in a financial services environment
Minimum of one (1) year of project management required
Previous system administration or software configuration experience required
Strong knowledge of financial structure, products, policies, and procedures required
Strong verbal and business writing communication skills required
Proficiency in troubleshooting and problem-solving
Commitment to staying updated on advances with software systems including on-going education in software systems and technology
Willingness to learn new technologies and adapt to changing environments
Strong analytical and problem-solving skills
Preferred
Salesforce Certifications preferred
Ongoing Salesforce Trailhead completion required
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase