Brightstar Lottery · 2 months ago
Lottery Field Service Technician I
Greater Jackson, MI Area
Full-time
Onsite
Entry Level
$17.45/hr - $23.27/hr
2+ years expBrightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer locations, maintaining service equipment, and troubleshooting malfunctioning equipment in the field.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
Maintain equipment to promote continuous operation of Brightstar equipment
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch
Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc
Qualification
Required
High school degree or GED equivalent required
2 - 3 years of experience in a customer service-related position
2 - 3 years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
Must be able to drive a 20ft box truck on occasion, CDL license NOT required
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
Must reside in proximity to the area of coverage
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401 (k) with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Health, dental, and vision insurance
Life, accident, and disability insurance
Tuition reimbursement
Paid time off
Wellness programs
Identity theft insurance
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
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