DS Technologies Inc · 2 months ago
Salesforce Production Support – Technical Project Manager
Atlanta, GA 30303
Full-time
Onsite
Senior LevelDS Technologies Inc is a company that provides innovative IT services and solutions. They are seeking a Salesforce Production Support – Technical Project Manager to provide production support for Salesforce applications, manage deployments, and lead a support team while ensuring effective incident resolution and adherence to ITIL processes.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Provide L2/L3 production support for Salesforce applications including Sales Cloud, Service Cloud, and related integrations
Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability across environments
Lead and coordinate the onshore–offshore production support team, ensuring consistent communication, workload balance, and effective issue resolution
Drive and facilitate critical incident triage calls, ensuring the right technical and functional stakeholders are engaged for quick recovery and root cause analysis
Oversee ITIL-based operations — incident, problem, change, and release management — ensuring process adherence and continuous improvement
Monitor application health, analyze incidents, and ensure timely resolution to minimize business impact
Perform root cause analysis for recurring issues and implement preventive and automation solutions to improve stability
Partner with business users, technical teams, and vendors to drive quick and effective problem resolution and communication
Drive transformation initiatives within production support to enhance service quality, automation, and efficiency (e.g., proactive monitoring, self-healing scripts, process optimization)
Support regular deployments, release management, and configuration updates
Maintain detailed documentation of incidents, resolutions, and operational procedures
Ensure adherence to SLAs, compliance, and reporting metrics as defined by client standards
Participate in on-call rotations and weekend maintenance activities as required
Qualification
Required
Proven experience managing Salesforce production support teams in a global delivery model
Strong technical understanding of Salesforce (administration, configuration, or development), including Lightning, Apex, SOQL, and integrations
Hands-on experience with Riva and Autoforce deployments and troubleshooting
Strong technical project management skills – prioritization, risk management, stakeholder communication, and escalation handling
Experience leading critical incident management and triage calls with cross-functional teams
Strong understanding and practical experience with ITIL processes (Incident, Problem, Change, and Release Management)
Excellent communication, leadership, and coordination skills across global teams
Ability to work flexible hours, including second shift and on-call coverage
Analytical mindset with a focus on continuous service improvement and transformation
Company
DS Technologies Inc
DS Technologies Inc - SUCCESS IS OUR DUTY At DS Technologies, we’re more than just a technology provider – we’re your strategic partner in navigating the digital revolution.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase