Warner Bros. Discovery · 38 minutes ago
Manager, Tour Experiences
Burbank, CA
Full-time
Onsite
Entry, Mid Level
$88K/yr - $164K/yr
1+ years expWarner Bros. Discovery is a leading media and entertainment company known for its iconic content and beloved brands. The Manager of Tour Experiences is responsible for ensuring high levels of customer service, overseeing administrative processes, maximizing sales opportunities, and maintaining product quality while managing a team and collaborating with various departments.
AdvertisingBroadcastingDigital EntertainmentDigital MediaFilm ProductionMedia and EntertainmentNewsPublishing
Responsibilities
Leads a team of in-house and 3rd party technicians. Analyzes repair/maintenance records to identify failure trends; communicates findings with maintenance vendor/manufacturer; leading the effort to improve efficiencies
Ensures the department runs smoothly, from opening to closing, including hiring, training, staffing, safety, security issues, uniforms, and cash handling. Also responsible for handling guest inquiries, addresses complaints and ensures a positive experience for all visitors
Responsible for helping ensure employees are informed of company news, studio activity, highlights, local information, and other changes pertinent to their roles. Support tour management through consistent and effective communication
Share business opportunities with supervisors such as new products, events, and changes/improvements to the operation
Assists in developing employees for career growth and mentors them for advancement. Assists in managing employee relations inclusive of performance management, disciplinary action, and coaching conversations
Helps Management team to forecast and manage labor and cost of goods budgets, as well as manages ticket sales and online ticket inventory
Achieves necessary ratings for Department of Health Services inspections, and other audits in cafes
Qualification
Required
High School diploma required or equivalent
Must possess a strong technical background around projectors and show systems
1-2 years' experience working with the general public in a leadership role or equivalent leadership experience in hospitality, restaurant or retail environment
Available to work weekends and holidays and supports the Studio Tour as duty coverage as needed/scheduled
Maintains a certified food handler certificate and ensures that all food handlers are DHS Food Handler certified
Must have experience in a retail environment
Must have experience in a food and beverage environment
Must have a certified food handler certificate
Excellent communication skills required
Strong customer service skills required
Must be able to deal effectively and tactfully with team members, executives, guests, and vendors
Must be self-reliant, self-motivated, and can achieve goals and meet deadlines
Knowledge of communication devices
Proficient in Outlook, Excel, Word, and PowerPoint
Excellent attention to detail
Must be able to work in an industrial/warehouse environment
Preferred
Experience in asset management preferred
Experience in exhibit creation and maintenance preferred
Background as museum curator or archivist a plus
Experience in the training and development of personnel
Experience in vendor management preferred
Experience with invoice systems a plus
Benefits
Health insurance coverage
An employee wellness program
Life and disability insurance
A retirement savings plan
Paid holidays and sick time
Vacation
Company
Warner Bros. Discovery
Warner Bros.
10001+ employees
H1B Sponsorship
Warner Bros. Discovery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (34)
2023 (47)
2022 (72)
2021 (82)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$17.5BKey Investors
JP Morgan
2025-12-05Acquired
2025-06-09Post Ipo Debt· $17.5B
2005-07-15IPO
Leadership Team
David Zaslav
President and CEO
Mark Thompson
CEO
Recent News
2026-01-12
2026-01-12
2026-01-12
Company data provided by crunchbase