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National Church Residences · 1 month ago

Front Desk Clerk-Commons at Third

Columbus, OH

Part-time

Onsite

Entry Level

1+ years exp

National Church Residences is seeking a Front Desk Clerk for their Commons at Third facility. The Front Desk Clerk is responsible for maintaining safety and security while providing professional service to residents, guests, and staff, following established policies and procedures.

Elder CareHealth CareNursing and Residential Care

Responsibilities

Monitor lobby traffic and ensure all guests sign in/out, provide proper identification, and follow building policies

Maintain alertness at all times and accurately document incidents and activities during each shift

Accept and properly account for rental payments

Sort and distribute mail in a timely manner

Conduct routine inspections of common areas and maintain a clean, professional lobby appearance (business casual attire)

Submit and track maintenance work orders; report emergencies immediately to Maintenance

Report hazardous conditions or emergencies to management and document accordingly

Attend required meetings and court appearances as scheduled

Ensure desk coverage by coordinating shift coverage for absences; remain on duty until coverage arrives

Notify the Assistant Manager at least four (4) hours in advance if unable to report to work

Travel between and provide coverage at multiple buildings as needed; reliable transportation required

Adhere to scheduling rules, including no more than two consecutive shifts within a 24-hour period

Communicate effectively and respectfully with residents, visitors, and staff

Maintain professional boundaries at all times; personal involvement with residents or staff is prohibited and may result in immediate termination

Submit time-off requests at least two (2) weeks in advance in accordance with NCR HR policies

Arrive on time with no more than a five-minute grace period

Answer phones within 1–3 rings using a professional greeting

Accurately record phone messages with required details (staff only)

Buzz in residents, visitors, and staff within 1–3 seconds

Sort and distribute mail within 20–45 minutes of receipt

Use courteous language in all interactions (e.g., “please,” “thank you,” “how may I help”)

Qualification

Customer serviceEffective communicationMultitaskingOrganizational skillsConflict managementBasic math skillsCrisis intervention understandingTeam collaboration