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LG Electronics North America · 4 days ago

Sales Operations Specialist (Bilingual in English & Korean)

Alpharetta, GA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $70K/yr

LG Electronics North America is a global leader in technology dedicated to creating innovative solutions for a better life. The Sales Operations Specialist will manage the day-to-day operations related to LG Compressors and Motors sales, including order management, logistics management, and expense management. This role requires bilingual fluency in English and Korean and critical thinking skills to support various business operations.

Consumer Electronics

Responsibilities

Order entry - Obtain Warehouse report and make order entry. Reconcile order qty and physical shipping quantity

Receiving - Compare warehouse report and system to verify model/quantity match. When there's discrepancy, research and inform warehouse or factory based on research

PO confirm - Check forecast and inventory to confirm purchase order from LG HQ. Purchasing price is needed to check if the price is corrected. Considering LGEUS JIT profit and Loss, discuss with HQ about change of purchasing price

In/out Reconciliation - Reconcile System entry and warehouse report regularly

Defective Return process - Entry Defective return from customer. Double check with QA team about model / quantity. In addition, discuss with HQ regarding reimbursement from HQ to LGEUS

Model Change entry - When model changes, system entry is needed. In addition, need to be on site to monitor the process

Price registration - Enter the selling price in the system

Cost Structure creation / update - Whenever the price changes, update the cost structure to determine purchasing price. In case of new model and new warehouse, create new cost structure and share with HQ

Inbound Tracking - Based on the forecast, need to trace the shipment with forwarder and carrier

WH transfer management / Monitoring - Between warehouse and warehouse, need to arrange pickup and delivery. Tracking the shipment and pushing carrier is also required

Inventory Reconciliation (Weekly / Monthly) - Reconcile inventory transaction between system and physical shipment

Physical Inventory – Conduct semi-annual physical inventory count

Carrier expense processing(Sales Portal) - Review the invoice and process payment. Challenge vendor if there's any discrepancy

Mexico Customs clearance & IMMEX processing (GEVS) - Review the invoice and process payment. Challenge vendor if there's any discrepancy

Customs clearance support (US / MX) - Whenever Customs (US/MX) clearance issue arises, contact appropriate party and resolve the issue

AR Collection support - Support AR team for past due invoice

Qualification

Microsoft Power PointMicrosoft ExcelBilingual in English & KoreanCritical thinkingReporting skillsCollaborative problem-solverEffective communication

Required

Bachelor's Degree required

Need critical thinking skills and reporting skills to business leaders

Collaborative problem-solver; effective communications both internally (Sales, SCM, DP and order management), as well as external customers

Proficient, high-level skills in Microsoft Power Point and Excel

Bilingual fluency in English and Korean is required

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life.

Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.