Auburn University · 2 months ago
TES Veterinary Customer Service Rep (all shifts)
Auburn, AL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $16/hrAuburn University is seeking TES Veterinary Customer Service Representatives to support the College of Veterinary Medicine. The role involves clerical duties related to veterinary care, processing invoices and payments, directing phone calls, and assisting the veterinary team with patient admissions and discharges.
EducationHigher EducationUniversities
Responsibilities
Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics
Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival
Communicates frequently with the clinical team regarding patient/client needs and expectations
Receives and screens telephone calls
Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes
Determines appropriate course of action, referral, or response
Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients
Discharges clients in a timely and appropriate manner
Addresses any past accounts or financial follow-ups
Confirms client does not have any further clinical questions
Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed
Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals
Qualification
Required
High school diploma or equivalent
Medical Office Experience
Preferred
Experience in a referral veterinary practice is highly desired
Excellent written and interpersonal communication skills, including public speaking skills and customer service skills
Experience with medical software such as an electronic medical record, practice management software (UVIS, Cornerstone, etc.), scheduling system, billing system, etc
Education beyond the high school diploma or equivalent from an accredited institution is desired
The successful candidate will possess excellent stress management and critical thinking skills
Benefits
Generous benefits
Educational opportunities
Culture of support and work/life balance
Company
Auburn University
Auburn University is an institute of higher learning that offers undergraduate and graduate courses.
Founded in 1856
5001-10000 employees
H1B Sponsorship
Auburn University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (83)
2023 (79)
2022 (50)
2021 (50)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$25.89MKey Investors
National Safety CouncilDENSO’s North America FoundationNational Institute of Food and Agriculture
2025-06-25Grant· $0.05M
2024-10-30Grant
2024-06-26Grant· $0.89M
Leadership Team
Kelli Shomaker
Sr. V-P for Business and Administration and CFO
Katherine Alldredge
Executive Support Specialist to VP Advancement & Chief Operations and Strategy Officer
Recent News
Verified Market Research
2025-11-07
Company data provided by crunchbase