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Yaamava' Resort & Casino at San Manuel · 6 days ago

Resort Entertainment Venue Supervisor

Highland, CA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Yaamava' Resort & Casino at San Manuel is seeking a Resort Entertainment Venue Supervisor to oversee daily operations of the Entertainment Venue. The role involves supervising staff, ensuring quality service standards, and coordinating entertainment programming.

CasinoHospitalityResorts

Responsibilities

Ensure all quality standards are met and exceeded by front line staff. Effectively communicate with guests and staff to ensure the venue is running efficiently

Work with personnel and hired talent to ensure the successful coordination of entertainment programming. Resolve problems professionally in accordance with internal controls, policies and procedures and department guidelines. Evaluate all entertainment performances and report to management

Oversee and assist frontline staff with scheduling, opening and closing venue duties including but not limited to; POS systems, venue set up/tear down, equipment logs, etc

Actively train, manage and monitor Entertainment Representatives and Crowd Control Specialists with Club Serrano signups

Collaborate with Beverage, Customer Experience, Guest Services, Department of Public Safety and any necessary departments to ensure quality service

Track and maintain inventory of entertainment equipment including security wands, mobile enrollment devices, iPad, radios, etc

Work with Audio/Visual Technical staff to ensure quality production, technical specifications and standards are met

Performs other duties as assigned to support the eﬃcient operation of the department

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles

Qualification

Venue managementEvent coordinationLeadership experienceMicrosoft OfficeCustomer serviceTeam buildingCash handlingIOS proficiencyCommunication skills

Required

Bachelor's Degree in related field required

Minimum one (1) year of entertainment operations event coordination, venue management or other related experience required

Must be able to handle multiple projects simultaneously

Must be proficient in Microsoft Office and iOS operating systems

Must possess the ability to set priorities under pressure of deadlines

Must be a self-starter and have the ability to work efficiently without direct supervision

Must possess strong leadership and team building skills

Must be able to work well with others within a team environment

Must have exceptional customer service skills

Must be able work effectively with other departments while demonstrating strong communication skills both orally and verbally, via telephone or in-person

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license

Preferred

Previous experience in a leadership capacity preferred

Live performance venue management preferred

Cash handling experience preferred

Company

Yaamava' Resort & Casino at San Manuel

Glassdoor3.4

Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun.

Founded in 1986

Highland, California, USA

5001-10000 employees