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B. F. Saul Company Hospitality Group · 2 months ago

Assistant Front Office Manager - Courtyard by Marriott Tysons McLean

McLean, Virginia

Full-time

Onsite

Entry, Mid Level

2+ years exp

B. F. Saul Company Hospitality Group is a leading owner and management company in the hospitality industry, operating over 20 business class hotels. The Assistant Front Office Manager is responsible for ensuring outstanding guest service, managing front desk operations, and driving revenue while maintaining high guest satisfaction and team performance.

Association

Responsibilities

Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable

Works side by side with staff to train and model appropriate guest service standards

Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations

Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction

Assists in management of expenses to maximize hotel profitability

Assist in effective labor management through proper scheduling, monitoring, and adjusting based on business needs

Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses

Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment

Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources

Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy

Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable

Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members

Assists with interviewing, hiring, coaching, and development of all team members

Assists with required training for department team members and ensuring training records are maintained

Analyzes quality issues, identifies training needs and ensures implementation to improve results

Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies

Promotes collaboration and positive, professional work environment

Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs

Supports all front desk initiatives

Must have high attention to detail, good communication skills and leadership ability

Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving

Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines

Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures

Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations

Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents

Qualification

Marriott experienceCustomer serviceSupervisory experienceProblem-solvingCommunication skillsDetail-orientedOrganizational skillsTeam management

Required

Marriott experience required

High school diploma or GED required

Ability to lift, push or pull up to 75 pounds on an occasional basis

Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift