Brightstar Lottery · 2 months ago
Lottery Field Service Technician
Wixom, MI
Full-time
Onsite
Entry Level
$17.45/hr - $23.27/hr
1+ years expBrightstar Lottery is a global leader in lottery technology and solutions, seeking a Lottery Field Service Technician. The role involves servicing lottery equipment at retailer locations, maintaining equipment, troubleshooting issues, and delivering supplies while ensuring effective communication with dispatchers.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Servicing Brightstar equipment at retailer (customer) locations
Maintaining service equipment at Retailer (customer) locations
Responding to dispatches and driving to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices
Transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
Attending driver training and following Brightstar's vehicle policy regarding the use and maintenance of company vehicles
Maintaining equipment to promote the continuous operation of Brightstar equipment
Troubleshooting malfunctioning equipment to restore it to working order in the field
Communicating effectively and efficiently with Dispatchers
Accurately reporting activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch
Delivering marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and tracking the inventory of these items
Delivering basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon
Completing primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc
Qualification
Required
A high school degree or GED equivalent is required
1 or more years of experience in a customer service-related position
1 or more years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401 (k) with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
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