Art of Problem Solving · 3 days ago
Customer Support Specialist
San Diego, CA
Full-time
Hybrid
New Grad, Entry Level
$57K/yr - $68K/yrArt of Problem Solving is seeking a Customer Support Specialist to join our team! In this role, you will help to deliver an exceptional customer experience across our range of product offerings for some of the world's brightest students and their parents.
E-LearningEducationTraining
No H1B
Responsibilities
Respond promptly and accurately to "Tier 1" (General) customer inquiries through multiple channels including email, online message boards, and phone
Process "Tier 1" (General) operational tasks, such as order/enrollment changes, homework extensions, and registration forms
Escalate "Tier 2" (Advanced/Technical), "Tier 3" (Supervisor), Academic Success, and other applicable inquiries to the appropriate person/inbox
Develop and maintain a thorough understanding of all AoPS products
Assist in moderating communication platforms such as class message boards, the AoPS Community, and AoPS Wiki to maintain a safe and productive environment for AoPS users
Acknowledge and escalate customer complaints and feedback to appropriate teams/parties, as needed
Communicate needed updates to public knowledge base or internal policies/procedures to Knowledge Management
Interact with multiple departments within the company, as needed, to resolve customer requests
Work occasional weekend shifts, as needed, to support our student and parent community
Complete other tasks and responsibilities, as assigned
Qualification
Required
Strong written and verbal communication skills
Strong interpersonal skills
Customer service experience
Interest and ability in problem-solving/troubleshooting
Ability to organize and prioritize a varied workload
Ability to use multiple online platforms/computer applications in tandem
Respond promptly and accurately to 'Tier 1' (General) customer inquiries through multiple channels including email, online message boards, and phone
Process 'Tier 1' (General) operational tasks, such as order/enrollment changes, homework extensions, and registration forms
Escalate 'Tier 2' (Advanced/Technical), 'Tier 3' (Supervisor), Academic Success, and other applicable inquiries to the appropriate person/inbox
Develop and maintain a thorough understanding of all AoPS products
Assist in moderating communication platforms such as class message boards, the AoPS Community, and AoPS Wiki to maintain a safe and productive environment for AoPS users
Acknowledge and escalate customer complaints and feedback to appropriate teams/parties, as needed
Communicate needed updates to public knowledge base or internal policies/procedures to Knowledge Management
Interact with multiple departments within the company, as needed, to resolve customer requests
Work occasional weekend shifts, as needed, to support our student and parent community
Complete other tasks and responsibilities, as assigned
Preferred
Background in the education field with experience in mathematics, science, and/or programming is a plus
Benefits
Multiple options for Medical, Dental and Vision plans
401K with company match
PTO Plan and supportive leadership that gives you the work-life balance you deserve
Relocation bonus (if currently located outside of San Diego)
Company
Art of Problem Solving
Art of Problem Solving is a company which produces books, classes, and other materials for outstanding math students.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.5M2020-06-26Grant· $3.5M
Leadership Team
Craig Doss MSHR
Senior Human Resources Business Partner
Jenna Szuch
Senior Talent Acquisition Partner
Recent News
The Business Journals
2025-01-10
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