EY · 2 weeks ago
ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Open Location
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$102K/yr - $188K/yr
4+ years expEY is a globally connected powerhouse of diverse teams, helping to build a better working world. As a ServiceNow Senior Consultant in HR Service Delivery, you will lead transformation teams, interact with clients, and ensure successful project delivery while bridging the gap between business needs and technical solutions.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
Responsibilities
Interacting with business stakeholders to evaluate business models and processes
Analyzing newly implemented technology solutions to verify they meet business requirements
Collaborating with technical teams to design and deliver system architecture solutions
Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
Ability to create high quality deliverables and project artifacts
Qualification
Required
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
3+ years of Big 4 or equivalent consulting experience
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
Experience leading teams and supervising others
A driver's license valid in the U.S
Ability to travel to meet client needs
Preferred
Performance analytics and reporting experience – certifications are a plus
Employee Center and Workplace Service Delivery experience – certifications are a plus
Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower)
Benefits
Medical and dental coverage
Pension and 401(k) plans
Paid time off options
Flexible vacation policy
Designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
10001+ employees
H1B Sponsorship
EY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (10242)
2024 (9877)
2023 (10966)
2022 (9394)
2021 (5652)
2020 (8849)
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
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