Addison Group · 5 days ago
Bilingual Contact Center Representative
Addison, TX
Contract
Onsite
Entry Level
$18/hr - $18/hr
1+ years expAddison Group is seeking a Bilingual Call Center Representative to join our client’s team in Addison, TX. This role involves supporting licensed agents by managing customer inquiries across phone, email, and occasional outbound calls in a fast-paced environment.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Manage incoming calls and respond to customer questions with professionalism and clarity
Make occasional outbound calls to follow up on inquiries or provide updates
Respond to emails from agents regarding services, policies, and account information
Handle a daily workload of approximately 100 interactions (calls/emails combined)
Accurately document account updates and interactions within internal systems
Support agents with troubleshooting needs or system navigation assistance
Collaborate with internal team members to resolve issues efficiently
Stay informed about client products, services, and updates
Qualification
Required
1+ year of experience in a customer service role (call center or similar environment)
Bilingual in English and Spanish (required)
Benefits
Medical
Dental
Vision
401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
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