Sky Zone · 2 weeks ago
Human Resources Business Partner
Sky Zone is a leader in active indoor entertainment, dedicated to enriching lives through the power of boundless play. The Human Resources Business Partner will serve as a strategic partner to multi-unit and field leaders, focusing on elevating culture, developing leaders, and enhancing employee engagement across the organization.
Responsibilities
Serving as a consultant and coach to multi-unit and field leaders, influencing people decisions that align with business goals
Collaborating with leadership to build workforce plans that strengthen bench, ensure succession readiness, and promote talent mobility
Partnering with HR COEs (Talent Acquisition, Payroll & Benefits, Compliance, HRIS) to deliver integrated, scalable solutions
Tracking and analyzing key people metrics—turnover, retention, internal mobility, engagement, and investigation closure rates—to identify opportunities for improvement
Using data to spot trends and driving continuous improvement against regional scorecard targets
Connecting people strategies directly to financial and operational outcomes such as revenue growth, guest satisfaction, and cost efficiency
Translating HR initiatives into measurable business results that demonstrate clear ROI on people programs
Championing a culture of accountability, performance, and operational excellence across all assigned units
Driving employee engagement by leveraging survey insights and field feedback to strengthen culture and reduce turnover
Facilitating leadership development, career pathing, and coaching to build capability and confidence across the organization
Providing proactive guidance on employee relations, performance management, and investigations, balancing risk with business priorities
Ensuring full compliance with federal, state, and local employment laws across multiple jurisdictions
Fostering equitable and consistent decision-making by partnering closely with leaders on employee matters
Aligning workforce strategies with operational priorities by partnering with district and general managers to optimize staffing, scheduling, and labor practices that support revenue, service, and profitability goals
Leveraging people analytics and operational KPIs (turnover, productivity, labor efficiency, guest satisfaction, and compliance metrics) to diagnose challenges and build actionable solutions
Leading change management initiatives that strengthen execution and consistency across the field
Embedding HR best practices into daily operations, driving accountability in leadership through workforce planning, performance coaching, compliance, and safety
Using data-driven insights to influence business decisions and delivering tangible outcomes—stronger bench strength, lower turnover costs, and improved operational performance
Setting annual people goals with leaders that align with the AOP and key business KPIs
Traveling regularly to parks for on-site visits, leadership meetings, and talent or engagement sessions
Qualification
Required
5+ years progressive HR experience, including at least 3 years supporting multi-unit or field-based operations
Proven ability to influence leaders and drive change across dispersed teams
Strong knowledge of employment law and best practices across multiple states
Demonstrated success in building leadership capability, driving engagement, and reducing turnover
Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Willingness to travel regularly across assigned regions (up to 50-60%)
Demonstrates strategic HR expertise with the ability to align people strategies directly with business objectives
Exercises strong judgment in employee relations and conflict resolution, effectively managing investigations, performance issues, and sensitive matters
Leads organizational change with confidence, building buy-in and engagement among leaders and team members
Forecasts workforce needs, builds succession pipelines, and ensures bench strength through proactive talent management
Maintains deep knowledge of multi-state employment laws and regulations to ensure compliance and consistency across all locations
Interprets HR metrics, KPIs, and people analytics to inform decisions and drive measurable outcomes
Aligns HR practices with operational priorities, connecting people strategy to revenue growth, service excellence, productivity, and profitability
Able to remain stationary for computer-based work and frequent communication via phone and Teams, as well as move throughout parks during visits, with or without reasonable accommodation
Preferred
Bachelor's degree in Human Resources, Business Administration, or related field, preferred
HR certifications (PHR, SPHR, SHRM-CP/SCP) are a plus
Benefits
Medical, dental, and vision coverage
401k plan with company matching
Company
Sky Zone
We’re the world’s largest brand of indoor entertainment parks.