AMAROK Security · 2 days ago
Salesforce Lead, Service Cloud
Columbia, SC
Full-time
Onsite
Mid, Senior Level
$120K/yr - $130K/yr
5+ years expAMAROK Security is recognized as one of the Best Places to Work in South Carolina, providing Ultimate Perimeter Security solutions. The Salesforce Lead for Service Cloud is responsible for the governance and technical oversight of the Service Cloud platform, managing external partners, and providing expert technical guidance to enhance service delivery.
Security & Investigations
Responsibilities
Collaborate with internal teams and external partners to design, deploy, and support sophisticated Service Cloud solutions throughout the full Software Development Lifecycle (SDLC).Drive business requirements analysis, translating needs into clear functional specifications with rigorous documentation and traceability
Serve as the subject matter expert on Service Cloud best practices, applying your expertise in data, processes, and integrations to optimize workflows
Strategically manage external Salesforce Partners to ensure successful, high-quality delivery of large, complex projects
Provide expert-level technical support, specializing in escalation, development, and integration issues
Provide technical mentorship to Salesforce Administrators and contribute to the Salesforce Team’s technical standards and documentation efforts
Qualification
Required
Bachelor's degree in a technical engineering focus
5+ years of hands-on Salesforce experience within a large, complex, or fast-growing enterprise
Expert-level Salesforce development skills, including proficiency in SOQL, SOSL, and Apex coding
Deep, hands-on experience with Service Cloud
Familiarity with Sales Cloud is required; Marketing Cloud is a plus
Practical experience with Salesforce system integration
Strong organizational and Project Management skills, with the flexibility to reprioritize based on evolving business needs
Exceptional communication skills for managing and collaborating with diverse stakeholders and partners
Demonstrated ability to exercise sound judgment and maintain composure under pressure
Preferred
Familiarity with middleware solutions is strongly preferred
Benefits
Health Benefits (Medical, Dental & Vision)
Tuition Reimbursement Program
Short & Long-term disability
Life Insurance
Flexible Spending Account (Section 125)
Matching 401K retirement plan
Career advancement
Bonus opportunities
Generous PTO
Company
AMAROK Security
AMAROK Security is a commercial security company based in South Carolina.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-12-13Acquired
Leadership Team
Mark Wesley
CEO
Nathan Leaphart
Chief Financial Officer
Company data provided by crunchbase