ServiceNow · 2 months ago
Lead Solution Architect - Telcom
United States
Full-time
Remote
Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. They are seeking a strategic Lead Solution Architect to guide clients through technical transformations, ensuring seamless solution delivery and measurable business impact.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives
Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges
Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization
Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations
Help customers harness AI and platform capabilities to achieve measurable business outcomes
Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI
Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies
Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization
Qualification
Required
8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles
Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms
Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives
Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance
Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.)
Familiarity with enterprise AI platforms or low-code/no-code solutions
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase