Intercom · 2 weeks ago
Strategic Projects Lead, GTM
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$162K/yr - $193K/yr
8+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The Strategic Projects Lead will tackle complex, cross-functional initiatives across the Go-To-Market organization, partnering with leaders to drive progress on critical projects and accelerate execution.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed
Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions
Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up
Run operational inspections: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution
Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content and leadership presentations
Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas
Qualification
Required
You're a versatile problem solver, comfortable jumping into unfamiliar spaces, learning fast, and driving clarity and momentum. You can handle multiple priorities at once
You're a force multiplier able to step into complex, high-impact initiatives and provide leverage to senior leaders by driving them forward with focus and autonomy
You bring a structured approach to messy problems, and can navigate ambiguity while keeping stakeholders aligned
You're a strong communicator and collaborator, able to influence without authority and build trust across functions and levels
You use data as a tool to drive clarity, challenge assumptions, and shape smarter decisions
You're excited about the exposure, complexity, and challenge this role provides and motivated by driving tangible outcomes for the business
You have curiosity and enthusiasm for using AI tools to drive efficiency and scale work
You're low-ego, action-oriented, and thrive in fast-paced, high-autonomy environments
Preferred
8+ years of combined experience as a strategic generalist (management consulting, business operations, GTM strategy). Prior experience operating in a high-growth tech environment strongly preferred
Experience working directly with senior executives and cross-functional teams
Proven ability to manage complex projects and ambiguous problems from idea to execution in dynamic environments
Experience in B2B SaaS or tech is a plus
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase