USAJOBS · 2 months ago
GUEST SERVICE REPRESENTATIVE
Malmstrom AFB, Montana, USA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrUSAJOBS is hiring for a Guest Service Representative position at the 341 FSS Malmstrom Inns & Suites. The role involves managing room reservations, processing guest check-ins and check-outs, and ensuring a high standard of customer service in a flexible work environment.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters
Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report
Maintains current checkout list
Maintains and sells sundry sales items to patrons
Maintains a professional appearance and demeanor at all times
Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system
Ensures housekeeping status of rooms is updated
Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean
Process Night Audit procedures and close credit card machines nightly
Maintains the lost and found program
Ensures that customer service is the first priority
Performs other related duties as assigned
Qualification
Required
Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers
Must be able to read, speak, and write English
Must meet state and legal age requirement for sale of alcoholic beverages
Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI)
This position requires the incumbent to complete a background investigation with favorable results
This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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