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Central Bank · 4 days ago

Fraud Analyst

Jefferson City, MO

Full-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Fraud Analyst to identify and monitor fraudulent activity to protect customer and bank assets. The role involves data collection, analysis, and reporting to understand fraud patterns and trends.

FinanceFinancial Services

Responsibilities

Monitor debit and credit card account activity across 14 markets for potential fraud

Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time)

Initiate and process dispute documentation for transactions identified as fraudulent

Respond to fraud alerts and notifications submitted by the Holding Company Call Center

Analyze reports to identify fraud trends and share findings with management

Maintain accurate records and case documentation through task logs for phone and email communications

Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred

Serve as a liaison between affiliate bank personnel, processors, and card networks

Collaborate with BankCard departments to ensure customer accounts are complete and accurate

Participate in internal meetings to communicate concerns and insights with leadership

Ensure adherence to all applicable banking regulations and compliance standards

Perform additional duties as assigned

Qualification

Fraud detectionData analysisBanking regulationsCustomer serviceCommunication skillsProblem-solvingTime management

Required

High school diploma or equivalent

Ability to quickly learn and navigate multiple banking and processing systems

Strong verbal, written, and email communication skills

Demonstrated analytical and problem-solving abilities

Excellent time management skills and the ability to multitask effectively

Preferred

college coursework or degree

Prior Banking Experience

Experience in customer service and telephone-based interactions

Company

Central Bank

Glassdoor4.1

Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.

Founded in 1955

Liberty, Missouri, USA

1001-5000 employees

https://www.centralbank.net/

Funding

Current Stage

Public Company

Total Funding

unknown

2019-04-10Acquired

1998-07-01IPO

Leadership Team

Bill Ferguson

President and CEO

Marshall Abney

President & CEO

Recent News

Business Wire

DMG Bancshares Inc. to Acquire Liberty Bancorp

2022-03-01

Company data provided by crunchbase