Vice President, Architecture jobs in United States
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Fidelity Investments · 9 hours ago

Vice President, Architecture

positionRoanoke, TX
timeFull-time
remoteHybrid
seniorityDirector/Executive
money$140K/yr - $285K/yr
date15+ years exp

Fidelity Investments is seeking a Vice President of Architecture for their Contact Center Build Strategy. This role involves defining capabilities and solutions for the Contact Center and Associate Desktop Experience, collaborating with various stakeholders to ensure successful deployment of architecture deliverables.

Asset ManagementFinanceFinancial ServicesRetirementWealth Management
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint
Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates
Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results
Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps
Ensuring the solutions that are delivered meet high standards for quality, performance, and scale

Qualification

Solution architectureContact center platformsTelephony systemsCloud technologiesOmnichannel strategiesTechnical integrationMentorshipCommunication skillsProblem-solvingRelationship building

Required

15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers
In-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps
Deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure
Deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems
Experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement
Modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services
Technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities
Ability to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution
Experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure
Excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization
Passion for solving complex problems and a track record of delivering innovative solutions for solving them

Benefits

Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Company

Fidelity Investments

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Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
dateFounded in 1946
location
Boston, Massachusetts, USA
people-size10001+ employees
web-link
https://www.fidelity.com

H1B Sponsorship

Fidelity Investments has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (4)
2022 (6)
2021 (8)
2020 (30)

Funding

Current Stage
Late Stage
Total Funding
$152.82M
Key Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M

Leadership Team

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Abigail Johnson
Chairman & CEO
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Jeanmarie Ward
Senior Vice President of Architecture
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