Technical Customer Success US jobs in United States
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Aikido Security · 2 months ago

Technical Customer Success US

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

Aikido Security is a startup focused on providing a straightforward security platform for developers. As a Technical Customer Success professional, you will drive product adoption, ensure customer value realization, and help resolve challenges faced by customers.

Cloud SecurityCyber SecurityPenetration TestingSoftware

Responsibilities

Engage with 'accounts at risk' to prevent churn
Drive product adoption and maximize customer value
Escalate complex issues
Debug and resolve workflow issues
Drive onboarding and deployment for new clients
Deliver training sessions to customer teams
Share customer insights with the product team

Qualification

Customer success experienceTechnical account managementTechnical troubleshootingFluent in EnglishFluent in SpanishProactive attitudeMulti-taskingCommunicationIndependent work

Required

Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
Tech-savvy, with the ability to debug and investigate technical workflows
Strong communication and proactive, with a 'get stuff done'
Comfortable working independently and managing multiple priorities
Fluent in English and Spanish

Company

Aikido Security

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Aikido Security offers a platform for securing code, cloud, and runtime environments, streamlining vulnerability management for developers.
dateFounded in 2022
location
Ghent, Oost-Vlaanderen, BEL
people-size51-200 employees
web-link
https://aikido.dev

Funding

Current Stage
Growth Stage
Total Funding
$84.61M
Key Investors
DST GlobalSingular
2026-01-14Series B· $60M
2024-05-01Series A· $17M
2023-11-14Seed· $5.44M

Leadership Team

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Willem Delbare
CTO & Co-founder
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Roeland Delrue
Cofounder: CRO & COO
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Recent News

GlobeNewswire
Aikido Security Raises $60 Million Series B at $1 Billion Valuation to Lead Software Security
2026-01-16
Techmeme
Belgian startup Aikido Security, which offers automated security guardrails for developers, raised $60M led by DST Global at a $1B valuation (Supantha Mukherjee/Reuters)
2026-01-16
FinSMEs
Aikido Security Raises $60M in Series B Funding
2026-01-16
Company data provided by crunchbase