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Walmart Canada · 3 months ago

Senior Manager, Technology Operations - API Business Lead

Bentonville, AR

Full-time

Onsite

Senior Level

5+ years exp

Walmart Canada is seeking a Senior Manager of Technology Operations to drive the execution of business plans and projects, ensuring operational excellence and technology alignment. The role involves defining developer platform strategies, leading onboarding for partners, and collaborating with cross-functional teams to enhance customer experiences and API adoption.

DeliveryRetailShopping

Responsibilities

Define and drive the developer platform strategy to empower third-party developers, Channel Partners (CPs), and strategic sellers to integrate seamlessly with Walmart’s Marketplace ecosystem

Own and lead onboarding for new CPs and strategic sellers, ensuring scalable processes and streamlined technical enablement

Execute an API ecosystem and partner onboarding strategy that aligns with business goals and enhances customer and partner experiences

Collaborate cross-functionally with Product, Engineering, and Business teams to define API standards, data contracts, and developer experience improvements

Develop data models and insights that inform API adoption, partner performance, and ecosystem growth opportunities

Provide technical and operational leadership in designing onboarding workflows and tools that simplify integration for external developers

Influence product roadmap prioritization based on marketplace trends, partner feedback, and data-driven insights

Coach and mentor team members, building deep expertise in developer relations, API integration, and partner success

Qualification

API architectureDeveloper platform strategyProject managementCross-functional collaborationData fluencyCloud platformsOnboarding programsStakeholder communicationTechnical documentationMentoring

Required

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area

7 years' experience in project management, program management, program operations, or related area

2 years' supervisory experience

Proven experience defining and scaling a developer or partner platform within a large enterprise or marketplace

Strong ability to set product and technical direction for API ecosystems, including developer portal strategy, SDKs, and onboarding frameworks

Experience owning partner success metrics and improving time-to-launch for new sellers and CPs

Demonstrated success in building cross-functional alignment across Product, Engineering, Business, and Partner Management teams

Deep understanding of API architecture, RESTful design principles, authentication frameworks (OAuth, JWT), and event-driven systems

Experience with developer tooling, sandbox environments, and API lifecycle management

Familiarity with eCommerce integration patterns, data synchronization, and marketplace connectivity

Strong data fluency — ability to use analytics to measure onboarding efficiency, partner adoption, and performance KPIs

Knowledge of cloud platforms (AWS, GCP, Azure) and microservice ecosystems

Proven ability to design and execute large-scale onboarding programs for technical partners or sellers

Experience implementing automation and self-service models for API integrations

Strong project management and stakeholder communication skills, including executive-level presentations and technical documentation

Exceptional organizational and prioritization abilities in fast-paced, evolving environments

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area

Prior experience in developer relations, partner operations, or API product management within eCommerce or SaaS environments

Track record of driving API adoption and ecosystem growth through innovation and collaboration

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices