Apply on Employer Site

Irth · 2 months ago

Technical Engagement Manager (Exactix)

United States

Full-time

Remote

Mid, Senior Level

Irth is a company seeking a Technical Engagement Manager to lead and manage the implementation of software projects. The role involves working closely with clients to customize software systems, document requirements, and ensure project completion on time and within budget.

Asset ManagementCloud ComputingComputerSoftwareTelecommunications

Responsibilities

Lead and manage the implementation of assigned projects from end-to-end, maintaining communication throughout the project to meet client expectations

Complete projects within expected KPI’s - on time and on budget

Meeting with clients following the sale of software packages to collect data and other information required to customize software systems

Lead clients through business-requirements sessions to evaluate and determine priorities and feasibility and then guide clients to optimal solutions

Lead clients through system configurations using a Train the Trainer approach to create Irth software subject matter experts within the client team

Take client’s 'as-is' Business processes and formulate the 'to-be' process within our product(s). Identify gaps and new features as necessary

Document requirements in the form of statements of work, process flow diagrams, and other artifacts

Plan, lead, organize, and control multiple project initiatives through regular meetings, project status reports and maintaining great relationships

Utilize the company’s systems to track and maintain accurate project status and time entry

Record customer communication through the system, providing transparency regarding status

Coordinating client enhancements with internal Irth teams on upcoming sprints

Responsible for maintaining close working relationships and communication cadence with matching technical team members and leads

Working with internal Irth teams to establish ETA for planned development projects and manage impacted stakeholders through execution, including movements on ETA and rationale

Take an active role in working with development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints

Leading project planning sessions to coordinate staff and internal resources, incorporating risk mitigation into project plans, managing progress and adapting work as required conducting project reviews, contributing to reports for executive staff

Customizing software systems based on clients’ individual needs and specifications

Serve as the Subject Matter Expert for assigned Projects

Will utilize strong underwriting and product knowledge to support the review for content accuracy and intent

Lead team through detailed system and business process analysis; ensures enhancements and solutions positively contribute to, expand upon, and do not conflict with overarching product(s) strategy

Create process flow and project documentation, including wireframes, flow charts, and system configuration documentation

Coordinating user acceptance testing to secure sign-off of new features

Performs other duties as assigned by an appropriate administrator or their representative

Qualification

Client communicationBusiness process analysisProject managementSoftware customizationAttention to detailProblem-solvingTeam collaborationDocumentation skills

Required

Strong individual contributor with an ability to influence decision-makers

Ability to juggle various priorities at any given time

Excellent communication skills

Keen attention to detail

Ability to work independently as well as part of a team

Proactive approach to problem-solving

Experience in leading and managing the implementation of projects from end-to-end

Ability to complete projects within expected KPI's - on time and on budget

Experience meeting with clients to collect data and other information required to customize software systems

Experience leading clients through business-requirements sessions

Ability to guide clients to optimal solutions

Experience leading clients through system configurations using a Train the Trainer approach

Ability to document requirements in the form of statements of work, process flow diagrams, and other artifacts

Experience planning, leading, organizing, and controlling multiple project initiatives

Ability to utilize company systems to track and maintain accurate project status and time entry

Experience recording customer communication through the system

Ability to coordinate client enhancements with internal teams

Experience maintaining close working relationships and communication cadence with technical team members

Ability to work with internal teams to establish ETA for planned development projects

Experience managing impacted stakeholders through execution

Ability to work with development teams to ensure defined user stories are reflected in technical design

Experience leading project planning sessions and incorporating risk mitigation into project plans

Ability to customize software systems based on clients' individual needs and specifications

Experience serving as the Subject Matter Expert for assigned Projects

Strong underwriting and product knowledge to support the review for content accuracy and intent

Experience leading detailed system and business process analysis

Ability to create process flow and project documentation, including wireframes, flow charts, and system configuration documentation

Experience coordinating user acceptance testing to secure sign-off of new features

Company

Irth

Companies in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries have trusted Irth to enhance the resilience of their critical network infrastructure with our market-leading SaaS cloud-based technology for managing 811 tickets, land rights, and risk.

Founded in 1985