Valley Bank · 3 months ago
Customer Care Specialist (Call Center)
Wayne, NJ, 07470, United States
Full-time
Onsite
New Grad, Entry LevelValley Bank is seeking a Customer Care Specialist to join their team in Wayne, NJ. The role involves managing customer inquiries and issues while providing exceptional service and support for various banking products and services.
Banking
Responsibilities
Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement
Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience
Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries
Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services
Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels
Responsible for achieving individual sales, referral and service quality goals
Develop referrals from prospects calling to inquire on bank products and services
Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay
Qualification
Required
Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement
Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience
Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries
Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services
Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels
Responsible for achieving individual sales, referral and service quality goals
Develop referrals from prospects calling to inquire on bank products and services
Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay
Company
Valley Bank
Valley National Bank is a regional financial institution
Founded in 1927
1001-5000 employees
H1B Sponsorship
Valley Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (7)
2022 (11)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Curt Lang
Chief Banking Officer, New Jersey
Sanjay Sidhwani
Chief Data & Analytics Officer
Recent News
2025-12-02
alleywatch.com
2025-11-24
2025-11-21
Company data provided by crunchbase