CereCore · 2 months ago
Telcor Support Analyst
United States
Full-time
Remote
Mid LevelCereCore is a company that provides advanced application support and integration solutions in the healthcare sector. The Telcor Support Analyst will be responsible for ensuring successful connectivity between laboratory instruments and the MEDITECH system, focusing on data exchange and compliance with operational standards.
ConsultingInformation ServicesInformation Technology
Responsibilities
Support the connectivity of laboratory instruments to Telcor, ensuring seamless data transmission to MEDITECH Expanse
Work closely with local IT, Lab, and firewall teams to configure and validate device connections, troubleshoot connectivity issues, and access servers as needed
Perform interface testing and validation to ensure data accuracy and integrity between Telcor and MEDITECH
Manage validation packets; executing test cases, capturing screenshots, and compiling complete documentation for Medical Director review and approval
Participate in troubleshooting sessions and assist in resolving interface and connectivity issues during pre-go-live activities
Collaborate with enterprise deployment and project teams to ensure consistent configuration, workflow alignment, and best practices across facilities
Maintain detailed documentation of configurations, test results, and validation outcomes
Contribute to continuous process improvement by identifying workflow efficiencies and recommending integration enhancements
Qualification
Required
Background in Lab integrations – familiarity with lab instruments, HL7 interfaces, and data validation processes
Strong Lab interfacing experience, ideally with Telcor QML or other laboratory middleware applications (e.g. Instrument Manager, Data Innovations, Orchard Copia)
Candidates should be familiar with HL7 messaging, data mapping, server connectivity, and instrument communication
Experience with network configurations, firewall coordination, or device connectivity troubleshooting is highly desirable
Prior experience supporting Telcor connectivity or validation projects in a healthcare or laboratory environment
Proven ability to execute and document validation testing, including assembling validation packets for clinical sign-off
Working knowledge of laboratory instruments and associated data workflows
Excellent organizational, communication, and documentation skills
Ability to work independently while collaborating effectively with cross-functional teams
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook)
Detail-oriented, self-motivated, and able to manage multiple concurrent assignments
Demonstrated adaptability, accountability, and customer service orientation
Preferred
Bachelor's degree in Information Systems, Laboratory Science, or related field preferred
Equivalent combination of education and directly relevant experience will be considered
Company
CereCore
CereCore has implemented EHR systems in more than 300 facilities and offers staffing and remote support services for major EHR acute.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Watkins
President & CEO
Recent News
PR Newswire
2025-11-07
2025-06-07
2025-05-17
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