Notion · 2 days ago
Billing Support Specialist (CX)
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expNotion is a company that helps users build tools for their work by providing a unified platform for various tasks. As a Billing Support Specialist, you will support customers with billing and payment inquiries, collaborate with internal teams to enhance workflows, and contribute to a seamless customer experience.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack
Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions
Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience
Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems
Maintain and report on KPIs and provide ad hoc reporting as necessary
Develop and update knowledge base documentation to streamline future support requests
Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues
Qualification
Required
Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences
5+ years of experience in technical support or customer service, preferably within SaaS or fintech
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset
Ability to work independently and collaboratively while adapting to evolving priorities
Preferred
Familiarity with business intelligence tools and systems such as Salesforce, Zendesk, Hex, Looker, and Stripe Billing
Experience working in a fast-paced start-up environment
Experience handling complex billing situations in a PLG organization
Benefits
Highly competitive cash compensation
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Index VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
COO
Ha Nguyen
Global Head of Demand Generation
Recent News
TechRadar.com
2026-01-04
Company data provided by crunchbase