Galileo · 1 day ago
Customer Success Engineer
Burlingame, CA
Full-time
Hybrid
Mid Level
$180K/yr - $210K/yr
3+ years expGalileo is the leading platform for Gen AI evaluation and observability, aiming to democratize the development of safe and reliable AI applications. The Customer Success Engineer will provide technical expertise and support to customers, ensuring they effectively implement and maximize the use of Galileo's platform.
Artificial Intelligence (AI)Big DataDeveloper ToolsGenerative AIMachine Learning
Responsibilities
Onboarding & Implementation: Guide customers through initial setup and platform adoption, ensuring smooth integration with their existing GenAI workflows and infrastructure
Solution Customization: Work with customers to tailor solutions to their specific needs, leveraging our platform's capabilities for their unique GenAI evaluation and monitoring requirements
Go-Live Support: Provide hands-on technical assistance as customers transition into production, ensuring seamless deployment of evaluation and observability workflows
Customer Relationship Management: Serve as the primary post-sales technical point of contact, building strong relationships with customer engineering teams and technical champions
Technical Troubleshooting: Diagnose and resolve complex technical issues related to GenAI applications, proactively identifying areas for improvement and optimization
AI-Driven Process Innovation: Drive innovation in customer success processes by identifying and implementing AI-driven capabilities to improve efficiency and customer outcomes
Cross-Functional Collaboration: Work closely with engineering, product, and support teams to address customer needs and enhance the platform based on real-world usage patterns
Customer Advocacy: Act as the voice of the customer, gathering feedback and providing technically articulated insights to inform product enhancements
Training & Enablement: Conduct technical training sessions and develop resources to empower customers to maximize the platform's value for their GenAI applications
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
3+ years of experience in customer success, solutions engineering, or technical consulting role, preferably within the AI/ML or software industry
Hands-on experience building, deploying, or working with LLM-based applications and agentic workflows using frameworks like LangChain, LangGraph, OpenAI Agents SDK, CrewAI or similar
Strong understanding of GenAI application architectures including RAG systems, multi-agent workflows, and the challenges of building reliable AI applications
Proficiency in Python or TypeScript, with ability to support customers in implementation, troubleshooting, and integration scenarios
Excellent verbal and written communication skills, with ability to translate complex technical concepts for both technical and non-technical stakeholders
Passionate about delivering exceptional customer experiences and driving long-term customer success and adoption
Strong curiosity and initiative to continuously learn new technologies, stay ahead of GenAI trends, and proactively develop skills and expertise
Ability to work collaboratively with cross-functional teams, including engineering, product, and customer success
Preferred
Previously a ML Engineer / AI developer who loved working with customers prior to making the transition to a Customer Success role
Experience with AI frameworks and libraries like LangChain, Pandas, and OpenAI APIs
Strong track record of helping customers onboard onto complex technical platforms
Experience with GenAI evaluation, monitoring, or observability challenges and solutions
Benefits
🏥 Medical, Dental and Vision Insurance
🌴 Unlimited PTO
👶 Parental Leave (birthing & non-birthing) - 100% pay for 8 weeks
💰 401(k) Retirement Savings Plan
📈 Pre-IPO Stock Options
🚌 Commuter Benefits (pre-tax + company sponsored)
🧘♂️ Mental & Physical Wellness Stipend
🍱 Catered Meals on in-office days
Company
Galileo
Galileo.ai is an AI platform that provides services for developing, testing, monitoring, and securing their AI applications.
51-200 employees
H1B Sponsorship
Galileo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2023 (4)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$68.1MKey Investors
Scale Venture PartnersBattery Ventures
2024-10-15Series B· $45M
2022-11-01Series A· $18M
2021-12-20Seed· $5.1M
Leadership Team
Vikram Chatterji
CEO and Co-Founder
Atindriyo Sanyal
Co-founder and CTO
Recent News
2025-12-22
The Motley Fool
2025-12-13
Company data provided by crunchbase