ECHO AFC Transportation ยท 2 months ago
Client Service Associate - 2nd Shift - Onsite
Broadview, IL
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
1+ years expECHO AFC Transportation is seeking a Client Services Associate to join their onsite call center team in Broadview, IL. The role involves delivering exceptional customer service by handling incoming calls and emails, entering reservations, and coordinating with various departments to ensure smooth transportation services.
AutomotiveTransportationTravel
Responsibilities
Answer inbound calls, emails, and chat inquiries related to transportation reservations
Accurately enter and update client reservations in the system
Provide quotes, vehicle recommendations, and service guidance
Confirm reservation details with clients to ensure accuracy and clarity
Modify or cancel reservations as requested, following company policies
Communicate with dispatch and other departments to coordinate trips and resolve service issues
Follow up with clients when needed to ensure satisfaction and address concerns
Maintain a thorough knowledge of services, pricing, and policies
Qualification
Required
High school diploma or equivalent required
Excellent verbal and written communication skills, including proofreading
Fantastic customer service ethic with a focus on professionalism and quality
Proficient with Microsoft Word, Excel, PowerPoint, email, and web-based tools
Strong attention to detail with a high level of accuracy
Passionate, hard-working, and organized with the ability to multitask and prioritize
Able to work independently or collaboratively in a team setting
Must exercise sound judgment, discretion, and maintain confidentiality
Dependable and able to meet deadlines and scheduling requirements
Preferred
1+ yrs Call Center or NON -RETAIL Customer Service experience highly preferred
Benefits
401K, Health, dental, and vision insurance
Paid time off and paid holidays
Growth and advancement opportunities
Employee transportation discounts
On-the-job training and support from a collaborative team
Company
ECHO AFC Transportation
For more than 30 years, ECHO AFC Transportation has supported the travel industry throughout North America with tour, charter, shuttle, metro, transit, para-transit, last mile transport services and more.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase