CereCore · 1 day ago
Consulting Product Analyst
Nashville, TN
Contract
Onsite
Senior Level
7+ years expCereCore is seeking a motivated and skilled Consulting Product Analyst to join their team onsite in Nashville. The role involves acting as a liaison between business stakeholders and technical teams, ensuring that solutions align with business objectives and deliver measurable value while managing Salesforce application workflows.
ConsultingInformation ServicesInformation Technology
Responsibilities
End-to-end ownership of assigned Processes (Design, Implement, and Execute)
Owns, creates, and maintains assigned process documentation, end-user training for assigned processes
Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately
Provides expertise in process design, including elicitation and prioritization of business requirements
Holds Enterprise accountable for following defined processes to ensure effectiveness and compliance, and escalates when variances are identified
Identifies and monitors process KPI’s and reports to leadership in agreed-upon cadence
Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness
Follows all ITIL processes in relation to personal/team ticket management
Investigates problems and risks to define propose solutions and/or mitigations
Implements a Governing Board to review and approve enhancement requests
Assists in prioritization and scope of work requests for either the Salesforce Development team or vendor engagement
Completes all assigned deliverables and contributes to success of projects and annual tool upgrades
Communicates with end users and other stakeholders through multiple channels
Implements and Facilitates User Review Groups
Builds and enhances relationships across the enterprise
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution
Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions
Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently
Serves as process expert and liaison on audit-related inquiries
Focused collaboration with the SMO ServiceNow team including Developers and other Product Analysts, to ensure adherence to tool best practices and standards
Serves as process expert and SMO liaison on audit-related inquiries
Qualification
Required
Bachelor's degree in Business, Information Systems, or related field
7+ years of experience with at least 3 years in CRM projects
Demonstrated knowledge of use case analysis and workflow design
Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats
Excellent conflict management and negotiation skills to consistently achieve 'win-win' results
Passion and concern with improving the organization
Proven organizational skills
High energy, ambitious self-starter with an aptitude for learning and customer focus
Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
Working knowledge of vendor management principles and procedures
Healthcare Inspired
Company
CereCore
CereCore has implemented EHR systems in more than 300 facilities and offers staffing and remote support services for major EHR acute.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Watkins
President & CEO
Recent News
PR Newswire
2025-11-07
2025-06-07
2025-05-17
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