E80 Group · 2 months ago
CS Technical Support Engineer
Chicago, IL
Full-time
Onsite
Senior Level
$100K/yr - $110K/yr
7+ years expE80 Group is a multinational company specialized in automated and integrated intralogistics solutions for manufacturers of consumer goods. The role involves providing electro-mechanical technical support, developing solutions for hardware and mechanical issues, and ensuring maximum asset uptime and customer satisfaction.
Industrial AutomationLogisticsManufacturingWarehousing
Responsibilities
Responsible to identify root cause of reported nonconformity and salesforce tickets related to hardware and electromechanical issues. Provide technical solution working together with technical department in Viano and quality team
Ensure timely and effective communication with CSAM, E80 field service engineers and E80 back-office support to address client needs and concerns
Organizes and manages periodic technological updates sessions, with the goal of informing and training E80 personnel and managers about E80’s latest technologies, technical solutions and products
If necessary, work with spare parts team to order spare parts, providing E80 part number and follow up with spare part rep the respective delivery and define priorities to implement solutions
Continually review and improve the non-conformity and ticket to identity recurrent issues and work with quality team to identify corrective actions
Continually support and strengthen both internal and external non-conformance (NC) processes
Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required
Travel onsite with service team to address technical issues
Qualification
Required
A Bachelor's degree in engineering or a significant related field experience as field engineer, reliability and maintenance technician or mechanical engineer
7+ years of proven experience with either field or either reliability engineer, mechanical engineer
Strong technical background with understanding and/or hands-on experience on all technical aspects of an automation system (PLC, PC, LGV, EM)
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities
Passion for customer service and a customer-centric mindset
English language is a must
Preferred
Italian or Spanish highly preferred
Benefits
Health, Dental, Vision Insurance
Life
STD
LTD
PTO
401K match
Company
E80 Group
Our Group was created with the aim of strengthening its presence on the international market and promoting innovation for an increasingly sustainable growth.
1001-5000 employees
H1B Sponsorship
E80 Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (6)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Andrea DelGrosso
Managing Director E80 Group S.p.A - Market Operations
Vittorio Cavirani
Direttore Generale e Vice Presidente di E80 Group
Company data provided by crunchbase