Notion · 1 day ago
Billing Operations Analyst
San Francisco, CA
Full-time
Hybrid
Mid Level
$119K/yr - $140K/yr
4+ years expNotion is a company that helps teams build beautiful tools for their work, providing a seamless platform for collaboration. They are seeking a Billing Operations Analyst to manage the order-to-cash flow, ensuring accurate billing and collections while collaborating with Sales, Legal, and Customer Success teams to enhance customer experience.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Validate and process customer orders, then provision products to ensure accurate entitlements
Own end‑to‑end invoice creation, including calculation of proration and credits
Proactively engage customers via email to resolve billing issues and secure payment commitments
Triage and resolve billing discrepancies and in partnership with our cross functional teams including Sales, Legal and Customer Success
Maintain accurate customer records, notes, and payment statuses in our systems
Respond to and resolve customer inquiries in the billing queue through Zendesk
Recommend and pilot process improvements, playbooks, and automation to continuously scale our processes
Investigate and resolve tax, PO, and billing address issues
Support month‑end close activities related to billing and AR
Qualification
Required
4+ years of B2B billing & collections experience, ideally in a high‑volume, fast paced SaaS environment
Strong written and verbal communication with a customer‑first mindset
Proficiency with spreadsheets and AR tools; experience with Salesforce & NetSuite is a plus
High attention to detail, organization, and follow‑through across multiple competing priorities
Ability to partner cross‑functionally and thrive in a fast‑changing environment
Practical understanding of proration, refunds, and true‑ups for seat-based SaaS and usage add‑ons
Able to write clear SOPs and document established processes to ensure consistency
You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results
Preferred
Experience with Salesforce, Stripe, Netsuite
Familiar with usage based billing is a plus
Benefits
Highly competitive cash compensation
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Index VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
COO
Ha Nguyen
Global Head of Demand Generation
Recent News
TechRadar.com
2026-01-04
Company data provided by crunchbase