Stax Payments · 2 months ago
Director, Product Operations
Orlando, FL
Full-time
Onsite
Director/Executive
7+ years expStax Payments is seeking a Director of Product Operations to drive the connective framework between Product, Engineering, and customer-facing teams. This strategic role involves establishing processes and tools to enhance product delivery and ensure the product development lifecycle is efficient and aligned with business readiness for launches.
Financial ServicesMobile PaymentsPaymentsSoftwareTransaction Processing
Responsibilities
Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation
Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives
Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization
Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes
Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success
Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review
Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives
Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders
Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement)
Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market
Qualification
Required
Education: Bachelor's degree or equivalent practical experience
Experience: 7+ years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor
Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant
Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required
Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge
Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment
Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency
Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance
Preferred
Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus
Company
Stax Payments
Stax Payments is a leading, high-growth payments technology firm specializing in integrated payments, recurring billing, and SMB processing.
201-500 employees
H1B Sponsorship
Stax Payments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$263.25MKey Investors
Fulcrum Equity PartnersvenVelo
2022-03-08Series D· $245M
2018-07-19Series C· $10.5M
2017-10-24Series B· $5.5M
Leadership Team
Paulette Rowe
Chief Executive Officer
Mark Sundt
Chief Technology Officer
Recent News
2025-12-21
2025-11-12
2025-10-11
Company data provided by crunchbase