Cabell Huntington Hospital · 2 months ago
Financial Systems Analyst II
Huntington, WV, 25705, United States
Full-time
Onsite
Mid LevelCabell Huntington Hospital is a healthcare organization seeking a Financial Systems Analyst II to maintain Financial Information Systems and provide support to end-user departments. The role involves day-to-day system maintenance, user support, and participation in system upgrades and project implementations.
Health CareMedical
Responsibilities
Writes instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation
Consults with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems
Perform system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality
Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner
Stays informed about recommended/required application updates. Ensures I.S. and user departments are informed of any overdue updates, and ensures the hardware in use meets software vendor minimum recommended specifications
Participates in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned
Promotes the use of best practices of application system in the user community
Completes goals as assigned by applications directors, managers, or supervisors
Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA)
Performs minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.). Continuously transforming system to enhance the customer experience
Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others
Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
Maintains current knowledge of processes for supported solutions
Create and deploy feedback mechanism for end users
Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
Assist in development and testing of integration test scripts across all impacted applications
Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
Streamline systems to reduce redundancy of documentation impacting patient care
Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrates patience when working with customers for support
Works independently under general direction of supervisor
Attends meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice
Performs other functions as requested
Qualification
Required
Maintain Financial Information Systems and related technology solutions as assigned
Provide support to end-user departments within the Mountain Health System
Provide day-to-day/routine system maintenance for application systems
Provide first-level end-user support, training and response to system issues and outages
Write instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation
Consult with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems
Perform system testing and validation on a regular basis as necessary for system patches and upgrades to ensure quality and functionality
Build and maintain relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner
Stay informed about recommended/required application updates
Ensure I.S. and user departments are informed of any overdue updates
Ensure the hardware in use meets software vendor minimum recommended specifications
Participate in implementation/upgrade/migration projects as required
Provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned
Promote the use of best practices of application system in the user community
Complete goals as assigned by applications directors, managers, or supervisors
Maintain confidentiality of information encountered in support of application systems as outlined in the Health Insurance Portability and Accountability Act (HIPAA)
Perform minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices
Continuously transform system to enhance the customer experience
Strive to be the best; stretch own capabilities to continuously improve
Set a positive example for others
Manage multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
Maintain current knowledge of processes for supported solutions
Create and deploy feedback mechanism for end users
Develop unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
Assist in development and testing of integration test scripts across all impacted applications
Demonstrate honesty, discretion in conduct, and confidentiality in conversation in all of work environment
Report patient safety concerns and hazardous conditions in a timely and appropriate manner
Streamline systems to reduce redundancy of documentation impacting patient care
Answer support calls in a respectful manner and log tickets timely to help track and audit customer issues
Provide immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrate patience when working with customers for support
Work independently under general direction of supervisor
Attend meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don't accept the 'status quo' as a customer solution, but strive for service excellence in process and practice
Perform other functions as requested
Company
Cabell Huntington Hospital
Cabell Huntington Hospital operates a medical care center.
Founded in 1956
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joy Pelfrey
Vice President and Chief Nursing Officer
Dennis Lee
CIO
Company data provided by crunchbase