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Paris Corporation · 2 months ago

VP of Supply Chain and Customer Service

Mount Holly, NJ

Full-time

Onsite

Director/Executive

7+ years exp

Paris Corporation is seeking a Vice President of Supply Chain and Customer Service to develop and implement strategies to optimize their supply chain and customer service operations. The role involves managing cross-functional teams to ensure efficient operations and continuous improvement in various processes.

ManufacturingPaper ManufacturingRetail

No H1B

Responsibilities

Lead and evolve the demand planning process. Leverage ERP and forecasting software to maximize inventory management with a balance of high service levels and high inventory turns. This role will lead and be responsible for the management of all forecasting activities associated with customers and vendors

Develop and execute a comprehensive supply chain strategy aligning with the company's goals and objectives

Build and lead a high-performing supply chain team, fostering a culture of collaboration, accountability, and continuous improvement

Oversee the management of warehousing facilities, ensuring efficient flow, inventory management, and order fulfillment

Manage transportation, distribution, and delivery processes to ensure timely and cost-effective delivery of products to customers

Establish and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of department operations

Develop, implement, and manage internal manufacturing scheduling processes. Work with manufacturing leadership to ensure the internal manufacturing production scheduling process is robust, efficient, and cost-effective

Lead, train, mentor, and develop customer service staff for optimum performance levels and ensure proactive account management

Maintain and enhance customer relationships and meet organizational and operational objectives and goals

Utilizes data, insights, and feedback to optimize support services

Strive for a high-performing Support function to quickly and effectively respond to customer needs and asks

Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department

Ability to work closely with other departments, including production, distribution, and supply chain, as well as with our outside sales reps

Work closely with inside and outside sales representatives regarding quotes and quality-related questions or issues

Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs

Establish and create SOPs

High degree of business acumen, ability to analyze sales trends, order patterns, pricing exceptions, etc

Qualification

Supply Chain StrategyDemand PlanningERP SystemsInventory ManagementCustomer Service ManagementData AnalysisMRP SystemsMicrosoft OfficeTeam LeadershipCommunication Skills