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State Farm · 16 hours ago

Claim Specialist - Property Field Inspection

South Gate, CA

Full-time

Hybrid

Mid Level

$65K/yr - $104K/yr

State Farm is a leading insurance company focused on helping people and investing in communities. They are seeking a Property Field Inspection Claim Specialist to manage accident and weather-related claims for homeowners and commercial properties, providing exceptional service and support throughout the claims process.

Insurance

Responsibilities

Conduct on-site inspections and assessments of property damages for both residential and commercial claims

Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently

May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally

Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process

Investigate and adjust both personal and commercial property claims with exposures up to $500,000

Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations

Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Qualification

Property claims experienceInsurance policiesDamage assessment skillsClaims management softwareCommunication skillsConstruction knowledgePhysical agilityRopeHarness Safety TrainingOrganizational skillsInterpersonal skillsNegotiation skillsDetail-orientedEmotional intelligence

Required

Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims

Strong knowledge of property insurance policies, coverage and claim handling practices

Knowledge of both residential and commercial building construction

Familiarity with local regulations and compliance requirements in your assigned territory

Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders

Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus

Proven ability to assess damages, estimate repair costs, and negotiate settlements

Detail-oriented with strong organizational and analytical skills

Proficient in using claims management software and other relevant tools

Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

May be required to complete Rope and Harness Safety Training

A valid driver's license is required