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Eyes On Eyecare · 2 months ago

Optometrist- Springfield, PA- Pearle Vision (Springfield, Pennsylvania, 19064)

Springfield, PA

Part-time

Onsite

Mid, Senior Level

Eyes On Eyecare is part of EssilorLuxottica, a global leader in vision care products. The Associate Optometrist is responsible for providing exceptional patient care, ensuring accurate diagnoses, and leading a team of Associate Doctors while fostering a safe and motivating work environment.

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Responsibilities

Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE

Assists with greeting patients and answering phones when needed

Conducts all service in accordance with Clinical Protocols and accepted standards of care

Ensures all patients receive accurate diagnosis and appropriate recommendations

Establishes a positive Doctor/Patient relationship

Coaches Associate Doctors on clinical protocols (Audits charts as appropriate)

Communicates effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome by:

Uncovering patients’ multiple needs and prescribing products and services to meet those needs

Effective transitioning of patients to a sales associate with dialogue regarding the patient’s needs and prescribed products and services

Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas:

Orientation

Front desk procedures

Pre-testing

Telephone skills

Contact Lens Training

Clinical Protocols

Pearle Certified Eyecare

Company safety, Diversity, HIPPA, and Loss Prevention

Leadership and Management

Encourages associate decision making at the level closest to the patient

Delivers clear, motivating, and constructive feedback to Associate Doctors and associates in a timely manner

Confronts problem performers directly without delay in conjunction with Store Manager; initiates appropriate disciplinary action when necessary and follows up to monitor progress

Partners with Store Manager to complete annual performance reviews for Associate Doctors

Provides feedback to the Store Manager for store associates’ reviews

Collaborates with Store Manager to achieve total store success

Strives to achieve 'Far Exceeds Expectations' on all targets set for the following areas:

Secret shops

Sales plan % to goal

Exam growth

Store profitability

Ancillary Services/ Adherence to Clinical Protocols

Key Performance Indicators

Recruits and selects high caliber staff in conjunction with Store Manager

Collaborates with Store Manager to forecast staffing needs accurately based on business trends