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Lincare · 4 days ago

Customer Service Rep I - PHC

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

Lincare is a company focused on customer service, and they are seeking a Customer Service Rep I to communicate with customers for answering questions and resolving problems. The role involves documenting calls, verifying demographic information, and supporting compliance to physician direction.

Health CareHealth DiagnosticsMedical

Responsibilities

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Documents calls and intakes in computerized record keeping system (Productivity)

Verifies and updates demographic information such as address and telephone number in computerized records

Qualification

Computerized record keepingDemographic verificationAutomated dialer systemCommunicationProblem Solving

Required

Communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Documents calls and intakes in computerized record keeping system (Productivity)

Verifies and updates demographic information such as address and telephone number in computerized records