DS Technologies Inc · 2 months ago
Genesys Platform Engineer
Phoenix, AZ
Full-time
Onsite
Senior Level
7+ years expDS Technologies Inc is a company that provides innovative, transformative IT services and solutions. They are seeking a highly skilled Genesys Platform Engineer with deep hands-on experience in Genesys Pure Engage On-Prem environments to design, implement, and maintain the Genesys platform while collaborating with various teams to ensure high availability and efficiency.
Information Technology & Services
Responsibilities
Design, implement, and maintain the Genesys PureEngage On-Prem platform including core framework components: Configuration Server, Configuration DB, Stat Server, Interaction Concentrator (ICON), Solution Control Server (SCS), and Message Server
Administer and configure Genesys Administrator Extension (GAX) and related tools
Integrate Genesys solutions with APIs, microservices, and third-party applications to enable seamless customer engagement workflows
Develop and automate platform operations using Go and Python to improve scalability, monitoring, and deployment
Troubleshoot and resolve issues related to call routing, reporting, and system integration in a distributed environment
Collaborate with infrastructure and DevOps teams for CI/CD, system monitoring, and performance tuning of Genesys applications
Manage upgrades, patches, and enhancements to Genesys components to ensure platform stability and alignment with business requirements
Monitor system performance, capacity, and reliability while implementing proactive optimizations
Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer experiences
Participate in on-call rotations and ensure timely resolution of production issues
Qualification
Required
7+ years of experience working as a Genesys Platform Engineer or similar role
Strong hands-on experience with Genesys PureEngage On-Prem architecture and core components (Configuration Server, DB, Stat Server, ICON, SCS, Message Server, GAX)
Proficiency in Go and Python for scripting, automation, and service development
Deep understanding of distributed systems and debugging techniques
Experience with API integrations and microservices-based architectures
Familiarity with DevOps tools and practices (e.g., CI/CD pipelines, Git, Jenkins, Docker, Kubernetes)
Strong troubleshooting and problem-solving abilities in production environments
Excellent communication and collaboration skills, with the ability to work cross-functionally
Preferred
Experience with cloud migration or hybrid contact center environments
Familiarity with Genesys Composer, SIP Server, Interaction Routing Designer (IRD), and Genesys Reporting tools
Knowledge of container orchestration (Kubernetes, OpenShift) and infrastructure as code (Terraform, Ansible)
Exposure to CI/CD pipelines, monitoring tools (Splunk, Grafana), and API Gateways
Company
DS Technologies Inc
DS Technologies Inc - SUCCESS IS OUR DUTY At DS Technologies, we’re more than just a technology provider – we’re your strategic partner in navigating the digital revolution.
51-200 employees
H1B Sponsorship
DS Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (5)
2021 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase