Impel · 1 day ago
Inside Performance Manager
United States
Full-time
Hybrid
Entry, Mid Level
1+ years expImpel is harnessing the power of AI to transform automotive retailing, becoming one of the largest vertical AI companies in the world. The Inside Performance Manager will serve as the primary point of contact for customer engagement and retention, providing AI-driven solutions and insights to clients in the automotive industry.
Augmented RealityAutomotiveEnterprise SoftwareSaaS
Responsibilities
Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. Proactively monitor account performance, identifying trends and growth opportunities
Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals
Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces
Ability to explain complex AI concepts and their benefits to clients in clear, accessible language
Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes
Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes
Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously
Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies
Positive, customer-first attitude with a focus on AI-enabled solutions
Ability to learn quickly and adapt to rapidly evolving AI technologies
Maintains a positive, customer-first attitude with a focus on solutions
Ability to learn quickly and adapt in a fast-paced environment
Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences
Basic knowledge of AI applications in customer lifecycle management and the automotive industry
Maintains confidentiality of work-related issues, records, and company information
Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change
Qualification
Required
Effective communication skills
Adaptability
Customer-centric approach
Solid understanding of AI applications in the automotive industry
Ability to explain complex AI concepts and their benefits to clients in clear, accessible language
Collaboration skills across departments
Ability to establish clear, achievable goals
Exceptional time management skills
Ability to handle multiple AI-driven projects simultaneously
Ability to thrive in a fast-paced environment
Problem-solving skills with quick, creative solutions through the use of AI technologies
Positive, customer-first attitude with a focus on AI-enabled solutions
Ability to learn quickly and adapt to rapidly evolving AI technologies
Strong communication and organizational skills
Basic knowledge of AI applications in customer lifecycle management and the automotive industry
Maintains confidentiality of work-related issues, records, and company information
Demonstrates a commitment to Diversity, Equity, and inclusion
Preferred
Bachelor's degree or equivalent experience in a related field
1-2 years in a client account management or call center support role
Automotive industry experience
Proficiency in Google Suite and Microsoft Office Suite
Experience in customer service or account support, ideally within a tech or automotive setting
Company
Impel
Impel offers a digital engagement platform for vehicle retailers or every type and size.
201-500 employees
H1B Sponsorship
Impel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (2)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$130.02MKey Investors
FM CapitalSilversmith Capital PartnersWavecrest Growth Partners
2025-12-18Secondary Market
2023-01-17Private Equity· $104M
2018-10-04Series Unknown· $22M
Leadership Team
Devin Daly
Co-Founder/CEO
Michael Quigley
President & Chief Strategy Officer, Co-Founder
Recent News
EIN Presswire
2025-12-18
Company data provided by crunchbase