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Eden Housing, Inc. · 2 months ago

Case Manager - CAL AIM (36 hours/week - One Year Assignment) - Santa Cruz County & Monterey County

Hayward, CA, USA

Full-time

Onsite

Mid Level

$28.01/hr - $32.67/hr

3+ years exp

Eden Housing, Inc. is seeking a CAL AIM Case Manager to oversee resident services programming for high needs individuals and families. The role involves coordinating services, developing care plans, and building collaborative relationships with community service providers to ensure residents' needs are met.

Real Estate

Growth Opportunities

Responsibilities

Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations

Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered

Assist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures

Support case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills

Provide group and one-on-one services to residents and support community building activities at assigned properties

Collaboratively work with the residents to support independent living and personal and professional goals

Ensure collaboration is being met with residents’ ECM providers and county case workers to ensure residents’ needs are met

Conduct in-depth needs assessments and develop personalized care plans in collaboration with residents, ensuring Strengths-Based alignment with Trauma-Informed Care (TIC) principles and Harm Reduction philosophy

Coordinate care with various providers (doctors, therapists, social workers) through in-person consultations and remote communication, prioritizing culturally competent and client-centered approaches

Conduct home visits to build rapport with clients, assess their living environment, and provide direct support to ensure safety and stability

Monitor client progress and adapt care plans as needed based on client interactions, feedback, and observations, in alignment with best practices for care management and eligibility for billing

Document all client interactions and services accurately and daily, ensuring authorizations, case notes, care plans, and assessments meet required standards for billing and quality service delivery

Attend multi-discipline coordination meetings to discuss case progress, barriers, and receive guidance from health professionals

Assist in the development of resident care plans to be submitted to the managed care plan for approval

Educate residents about programmatic options and advocate for residents’ needs

Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to

Familiar with Services’ partnership goals and selection criteria; engages with property-level partners to support these goals/criteria and communicates with supervisors where improvements may be needed

Collaborates well with local community agencies in proximity to assigned property

Work collaboratively with Eden Property Management, Eden Resident Services staff, community partners and community-based services providers to address/ resolve property concerns or neighbor disputes

Support property-level needs assessments and associated follow-up (e.g., community meetings)

Participate in development of property service plan that is responsive to resident needs

Communicate and execute actions based on stated and assessed needs

Offer exemplary customer service and responsiveness to residents

Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)

Ensure timely property-level reporting, consistent with Services’ policies, procedures, and training

Participate in staff and team meetings, training, group outings and other site sponsored events

Apprise direct supervisor of activities and incidents in a timely manner

Cultivate collaborative relationships with Property Management peers and colleagues at the property level

Performs other duties as assigned

Qualification

Social work experienceCrisis interventionBilingual in SpanishAssessment toolsProgram coordinationCollaboration with providersCustomer serviceTeam buildingTechnology proficiencyCommunicationProblem-solving skillsAttention to detail

Required

BA or BS degree in social work, psychology, counseling, or related field required

Master's degree in same fields preferred

3 years' experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders)

Must be bilingual in speaking Spanish

Experience working with farm worker communities

Experience using and administering multiple assessment tools and interpreting information/data derived from assessments

Experience supporting program and service implementation and coordination

Experience collaborating with local service providers

Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs

Solid judgment, discretion, problem-solving skills when working with clients

Excellent relationship-building, active listening, and conflict-resolution skills

Excellent attention to detail and organizational skills and demonstrated ability to work independently

Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations

Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Constantly perform desk-based computer tasks, frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Rarely twist/bend/stoop/squat, kneel/crawl

Mobility: physically able to get around the apartment complex (some of which are quite large). In some cases, go into residents' units. The home visits are more a requirement in senior/disabled housing but is important in family housing as well

Company

Eden Housing, Inc.

Eden Housing is a non-profit organization with over 55 years of experience providing safe and affordable housing that helps families stay secure, allows communities to thrive, and solves many of the most pressing housing challenges facing California cities.

Founded in 1968

Hayward, CA, US

501-1000 employees