Apply on Employer Site

City of New York · 2 months ago

ODRC Program Operations Manager

Long Island City, NY

Full-time

Onsite

Entry, Mid Level

$72K/yr - $90K/yr

2+ years exp

The City of New York is responsible for the oversight of the for-hire vehicle industries in New York City. The ODRC Program Operations Manager will lead a team to provide high-level customer service, coordinate outreach events, and manage client experience processes within the Owner/Driver Resource Center.

GovernmentLegalPublic Relations

Responsibilities

Lead team of O/DRC staff responsible for assisting and directing clients to relevant services

Provide high-level of customer service to clients that interact with the Owner/Driver Resource Center and resolve any client issues

Coordinate with partner organizations to ensure TLC drivers are invited to business and wellness related programs

Conduct outreach events including webinars, in-person events, and special projects. Visit and present to program sites, community organizations, and other groups as needed

Draft, review, and edit correspondence and external communications to TLC-licensed drivers, medallion owners, and other licensees

Manage client experience process from initial intake to service referral. Develop recommendations for improving systems to enhance client experience

Track O/DRC service metrics and prepare reports, charts, and graphs as needed

Develop and maintain relationships with internal and external stakeholders

Complete special assignments, tasks, and projects as assigned by senior management as needed

Qualification

Community work experienceClient services experienceProgram operations experienceStaff managementCommunication skills

Required

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above