JPMorganChase · 2 weeks ago
Client Solutions Architect Manager - Payments - Vice President
Jersey City, NJ
Full-time
Onsite
Mid, Senior Level
$119K/yr - $197K/yr
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Client Solutions Architect Manager in the Merchant Services team, you will lead a team to innovate and support the sales process for technical product solutions, ensuring client needs are met and driving value through collaboration and excellence.
Asset ManagementBankingFinancial Services
Responsibilities
Lead and manage a team of Client Solutions Architects, providing mentorship, guidance, and support to drive high performance and professional growth
Establish and maintain strong relationships with key stakeholders, enhancing communication and collaboration across departments
Align team objectives with organizational goals and develop strategies to achieve them. Monitor progress and adjust plans as necessary to ensure success
Lead the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
Support Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
Identify and define development requirements for product design enhancements based on client feedback and engage with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience. Collaborate closely with commercialization and go-to-market teams to improve product adoption and profitability
Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors. Document client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on experience, UX control, authorization optimization, cost management, ease of integration, and fraud/security
Evaluate and recommend enhancements to product design to ensure scalability and marketability and collaborate with cross-functional teams including product, user acceptance testing, operations, servicing, risk, and relationship teams to promote product readiness and interoperability
Contribute to the development of product documentation, tutorials, and knowledge-based articles to support customer self-service, act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams
Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients, use data-driven decision-making to optimize processes and improve operational efficiency. Prepare and present reports on team performance and progress to senior management. Analyze data to identify trends and areas for improvement
Qualification
Required
5+ years of experience or equivalent expertise working across a related broad set of products
3+ years proven experience in a people management role, with a track record of successful team leadership
Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
Experience supporting Sales in pricing, pipeline planning, and account planning
Experience working with clients in a technology field and interfacing with engineers
Demonstrated ability to define, document, and communicate product business requirements, including breaking down and explaining complex technical concepts to both technical and non-technical audiences
Strong problem-solving and attention to detail with the ability to think strategically
Strong interpersonal and communication skills, with the ability to build relationships and influence others
Proven track record of delivering successful client solutions
Strong analytical skills and the ability to interpret data to make informed decisions
Experience preparing and presenting reports on team performance and progress to senior management
Preferred
3-5 years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences
Degree in marketing, product, computer science, or related field
Experience with technologies such as REST APIs, HTML, JavaScript, CSS, Python, SQL, SOAP, Snowflake, Splunk, and/or developing mobile applications and web experiences
Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment
Familiarity with project and program management tools such as Jira or Asana
Expertise with cloud-based solutions and technologies
Knowledge of industry-specific regulations and compliance requirements
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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