Crossroads Automotive Group Inc. ยท 2 months ago
Automotive Service Administrative Assistant
Apex, NC, USA
Full-time
Onsite
New Grad, Entry LevelCrossroads Automotive Group Inc. is a dealership committed to providing excellent customer service. The Automotive Service Administrative Assistant will ensure customers receive prompt and courteous service while managing inquiries and appointments efficiently.
Automotive
Responsibilities
Ensure that customers receive prompt, courteous, and effective service
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring
Review service advisor schedules to ensure appointments are set correctly using X-Time
Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less
Represent the dealership with pride and enthusiasm
Prepare documents for scanning
Qualification
Required
Automotive Dealership experience is preferred
This position will require day/evening and Saturday flexibility
Intermediate internet and computer skills needed
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Keyboard skills and proficiency in Word and Excel
Company
Crossroads Automotive Group Inc.
Experience a different kind of car buying with Crossroads Automotive Group.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Denise Branch
Chief Legal Officer
Jon Caborn
Chief Marketing Officer
Company data provided by crunchbase