SoFi · 2 weeks ago
Senior Servicing Specialist - Home Loans
United States
Full-time
Remote
Mid, Senior Level
$77K/yr - $144K/yr
2+ years expSoFi is a next-generation financial services company and national bank that is transforming the way people interact with personal finance. The Home Loan Servicing Specialist is responsible for overseeing Loan Administration and Default Administration functions, ensuring compliance with contractual obligations, investor guidelines, and regulatory requirements.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Support the company's servicing oversight program in evaluating servicing policies, procedures, and process
Partner with servicer(s) on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
Review servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
Review servicing documentation and prepare loan-level forensic analyses as needed
Review Loss mitigation, Foreclosure, and REO activities
Loan Transfer and Service Release Tracking
MERS Administration
Investor and Client P&I and Escrow reconciliation
Prepare monthly, quarterly, and ad-hoc reports
Develop and maintain policy and procedures
Research and respond to inquiries from suppliers and stakeholders
Research and resolve member complaints
Participate in monthly calls with the servicer to discuss oversight activities, performance, and trends
Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system
Ability to work with Google Sheets and Excel performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data
Raise potential issues (performance, timeline, etc.) to management attention
Identify performance trends and potential enhancements so that such items can be analyzed and potentially incorporated into servicer processes or internal system changes (Servicing workflow enhancements, QC workflow enhancements, exceptions, processes, etc.)
Vendor Invoice Reconciliation
Additional duties as assigned
Qualification
Required
Minimum of 2-5 years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor Reporting
Broad-based knowledge of the mortgage industry, including detailed knowledge of regulatory requirements for loan servicing
Demonstrated ability to work well with staff clients if needed
Proven ability to multitask, work independently, and work effectively with business partners
Strong Google Suite and Microsoft Excel skills
Team oriented
Excellent PC skills and possess high level of proficiency in Microsoft products
Strong communication (written and oral) skills
Strong analytical ability, good judgment, strategic and multidimensional thinker
Detail-oriented and organized
Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures
Demonstrated problem-solving and decision-making skills
Preferred
Working knowledge of industry-standard mortgage servicing systems, such as MSP, preferred
Benefits
Comprehensive and competitive benefits
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase